10 years TravelScoot electric mobility scooter
Folding mobility scooter TravelScoot

Frequently Asked Questions

Some of the most common questions we get asked. Click on a question to read the answer.

  • Who can use the TravelScoot?

    The TravelScoot ™ mobility scooter is suitable for anyone who’s legs are giving them trouble but who are otherwise in fairly good shape. This can have many reasons, such as: Arthritic legs, obesity, back and/or hip problems, Muscular Dystrophia, MS, polio, just to name a few. The TravelScoot ™ can also help people with pulmonary issues who carry oxygen remobilize their life. Even people who are due to reduced lung function dependent on external oxygen, can under certain circumstances with the scooter TravelScoot ™. A mobility scooter can also be very helpful when dealing with temporary mobility limitations due to operations or leg injuries etc.

  • Is the TravelScoot a replacement for a wheelchair?

    Whether the TravelScoot ™ mobility scooter can replace a wheelchair has to be determined case-by-case. When a person with disabilities can no longer stand and walk without assistance, there may be no alternative to a wheelchair. If this is the case, the TravelScoot ™ mobility scooter will probably no longer be an option.

    Under any other circumstances, it’s worth a try! The TravelScoot ™ has helped many of our customers have regain their independence. Please also see our Tips page.

  • Does the TravelScoot qualify as a medical assistive device?

    The TravelScoot ™ is classified as a travel scooter for CONVENIENCE ONLY. Medicare is very strict; they will not pay for anything that increases your mobility outside of the home. Your physician may write a prescription for one, but the insurance companies don't see travel as a medical necessity. Medicare and most insurance companies will only approve reimbursement of a mobility scooter ( non-travel type) if the individual is unable to operate a manual wheelchair and the scooter is medically required to sustain the individual's daily living within the 4 walls of their home. A person who can stand and walk small distances will generally not be approved by Medicare or private insurance for any type of mobility scooter. Only in rare cases have Medicare and other insurers helped individuals pay for a TravelScoot ™ as an exception. This should be discussed with them directly. However, it should be noted that if your doctor has given you a RX for a travel scooter, then you may be able to apply the cost of the TravelScoot ™ as an accrual against qualifying for the Federal Medical Income Tax Deduction. Whether or not you'll be able to deduct full or partial cost is dependent on each individual's personal circumstances. This should be discussed with a tax professional. We are not a DME (durable medical equipment) provider, nor are we FDA approved.

  • Where can the TravelScoot be driven?

    All single-seat electric scooters with more than two wheels are considered handicap vehicles and permitted wherever walking is the only alternative. This includes public buildings such as airports, museums, trade shows, shopping malls, department stores as well as outdoor facilities like theme parks, county fairs, walkways, etc.

    If you have to use the road, when there is no sidewalk for example, ride on the extreme opposite shoulder facing oncoming traffic, just as a pedestrian would. Watch out for depressions!

    It is strongly advised to use lights and flags for visibility. These are available at any bicycle shop.

  • How does the TravelScoot handle inclines, gravel and grass?

    The TravelScoot ™ handles wheelchair ramps with ease, and short, hard sections of grass as well as gravel paths are also not much of a problem for anyone of average size.

    Prolonged use under such conditions will drain the battery on any mobility scooter rather quickly.

    Rule of thumb: The heavier the rider, the lower the climbing ability.

  • Can the TravelScoot be ridden on cobblestones?

    Cobblestones are no fun no matter what vehicle you are in or on, but the TravelScoot handles it quite well. In some cases however, the rider may find it unpleasant or even unbearable. In this case, our suspension seat post can provide relief.

  • Can the TravelScoot be ridden on snow?

  • Can the TravelScoot be operated with one hand?

    The TravelScoot ™ is controlled with both hands, just like any bicycle or motorcycle. This means that one-handed operation results in impaired safety.

    However, since the TravelScoot ™ is much slower than bicycles etc. (approx. 4 to 5 mph), one-handed operation is tolerable in certain situations. We have also relocated the twist throttle to the left side to enable customers with a stronger left hand to operate the TravelScoot ™.

    Even without a special need, one-handed operation may be necessary when traveling with luggage, for example, when trailing a wheeled suitcase. The rider must be aware that they can apply only one of the two brakes, and exercise great caution, also with regard to others.

  • Is there a wheeled duffel bag for the TravelScoot?

    No. The TravelScoot ™ was not designed to be light so that one could carry it, but rather so that a rider could lift it on and out of cars or over obstacles etc.

    It doesn’t make much sense to pack a wheeled scooter into a wheeled bag. The TravelScoot ™ can be ridden anywhere a roller duffel bag can be dragged, and it is much easier to ride the TravelScoot ™ than to pack it, roll it around and then unpack it, if packing it it is even necessary. After all, packing and unpacking is a nuisance and involves a lot of bending over.

    And besides, when completely packed, TravelScoot ™ is significantly heavier than the folded frame with some the components removed.

    Furthermore, a wheeled duffel bag requires a rigid frame (at least partially), further adding weight; And what does one do with the cumbersome bag once one arrives at the airport or train station and is ready to ride the TravelScoot ™?

    Our Tips for Travel page shows you how easy it is to ride your TravelScoot ™ anywhere you need to go.

  • How can the TravelScoot be secured against theft?

    Due to the very low weight of the electric scooter, a lock installed in the vehicle makes little sense. A potential thief could simply carry the TravelScoot away and then crack the lock later in peace.

    In order to secure the E-Scooter well, a cable lock is therefore best suited, to be acquired in the bicycle specialized trade. You chain the scooter to a stationary device - such as a bicycle stand, fence, bar, etc. - so that it cannot be carried away.

    However, this does not secure the battery yet. An effective theft protection of the battery would be quite complex and would also increase the weight of the scooter disproportionately. It is therefore easiest to take the battery, which weighs only about two kilograms, with you.

    Since you can take the TravelScoot almost everywhere with you or even drive it because of its compact dimensions, it is rarely necessary to lock the electric scooter!

  • Can I take the TravelScoot on board an airplane?

    All airlines are obligated to carry wheelchairs and other mobility aids free of charge, provided the aircraft is large enough. The airline determines whether these are to be stored in the cabin or baggage hold.

    Generally, mobility aids are handled in the same manner as strollers: They can be ridden to the door of the aircraft and are returned to you there upon arrival. The transportation of batteries is subject to special requirements.

    Please see also our Tips for Airports page.

  • Can the TravelScoot be ridden on board cruise ships?

    Your TravelScoot ™ can be ridden on cruise ships in most cases, but we recommend checking with the cruise line in each case to be certain. For many of our customers, their TravelScoot ™ made their cruise much more enjoyable.

    Some of the advantages:

    • The TravelScoot ™ will fit through cabin and elevator doors.
    • While the cabins can be quite small, the compact folded size of the TravelScoot ™ requires very little space.
  • How comfortable is the TravelScoot?

    There’s no simple answer to that question. Every person’s sensibilities and body are different.

    The seat and backrest are well-padded, comparable to a good dining-room chair.

    There are no armrests; the TravelScoot ™ may not be suited for people who find these indispensable.

  • How do I buy the TravelScoot and accessories online?

    The TravelScoot ™ website links you to our worldwide distributor page, where you can order our mobility scooters and accessories over the internet.

    • Click on Prices / Order.
    • Select from the list of world wide distributors.
    • This will bring you to our distributor's Pricing and Ordering web page.
    • Now just select the "Add To Cart" button for the products you would like to order
    • Your selected item will be displayed. You can select other items as well.
    • When you click "Add To Cart", you will be directed to the shopping cart. The item you selected will be shown as 1x under quantity. You can change the quantity or go to checkout.
    • If you want to continue to shop, you can select additional items on the preceding page; The shopping cart will "remember" the item when you go back.
    • When you click on "checkout", you will be asked to provide information such as shipping address and payment method. Please fill in these blanks. A telephone number is not required but desired. We do, however, require you email address to provide notifications pertaining to your order.
    • Please acknowledge the cancellation policy.
    • At the conclusion of the ordering process you can review your order and shipping data and finalize your purchase.
    • You will receive a confirmation of your order via email. At this point we can proceed to fill your order.
  • Can one rent a TravelScoot?

    Contact the TravelScoot ™ distributor in your country or region by clicking here.

  • How do I dispose of my old batteries?

    Please do not dispose of old batteries in your household trash! Most communities provide disposal and recycling locations that will accept batteries of all types. Please check locally.

For prices choose one of our world-wide distributors

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